VRDS Mobile Application | Last updated: May 2026
The Emcode operates the VRDS mobile application (the “App”), available on iOS and Android under the package identifier com.emcode.vrds.prod.
This Privacy Policy explains what personal data the App collects, why we collect it, how we use and protect it, and your rights as a user. By installing or using the App, you agree to the practices described here.
The App collects only the data necessary to deliver its services. The table below summarises each category, why it is needed, and whether it is shared.
| Category | What is collected | Purpose | Shared with |
|---|---|---|---|
| Identity & Authentication | Full name, Emirates ID number, date of birth, nationality, email address, and mobile number — provided by UAE PASS | Verify your identity before accessing regulated services | UAE PASS / TRA UAE (identity provider) |
| Location | Approximate device location (while the App is in use) | Auto-fill pickup/drop-off addresses and display map results relevant to your area | Mapbox (map rendering); not stored on our servers |
| Camera & Images | Photos taken in-app or selected from your photo library | Upload supporting documents required for service applications (e.g. vehicle photos, licence scans) | Uploaded to SIRA servers only; not shared with third parties |
| Push Notification Token | Device push token (FCM token) | Deliver real-time status updates on your service requests | Firebase Cloud Messaging (Google LLC) |
| Usage & Crash Data | App version, device model, OS version, crash reports, and anonymised event logs | Detect and fix bugs; improve app stability | Sentry (crash monitoring); data is anonymised |
| Account & Service Data | Service request history, payment references, and correspondence within the App | Process and track your applications and provide customer support | Not shared; stored on Emcode servers in the UAE |
We use the data collected solely for the following purposes:
We do not use your data for advertising, profiling, or any purpose unrelated to the services you have requested.
We process your personal data on the following legal bases:
The App integrates the following third-party services. Each provider has its own privacy policy governing data it receives.
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law and regulation. Crash reports are retained for 90 days on Sentry servers and then deleted. Service records are retained in accordance with Emcode’s document-retention schedule.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include:
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Under applicable UAE data-protection laws and relevant international standards, you have the right to:
To exercise any of these rights, contact us at the address in Section 11.
The App is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where required, notify you via the App. Your continued use of the App after any changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be referred to the competent courts in Dubai.